Frequently Asked Questions
Orders & Delivery
Where do you ship?
We currently ship within the United States.
How long does delivery take?
Orders are processed within 1–2 business days, and shipping typically takes 3–5 business days. Estimated total delivery time is 4–7 business days.
How much is shipping?
We offer flat-rate shipping of $10 for all orders within the United States.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipment confirmation email with tracking details.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure checkout options available through our platform.
Is my payment information secure?
Yes. All transactions are processed through encrypted, secure payment systems.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for both defective and non-defective items, provided they are unopened, unused, and in original packaging.
What if my product arrives damaged or incorrect?
Please contact us within 14 days of delivery at contact@mybiomim.com and we will assist you promptly.
Do you offer exchanges?
We do not offer direct exchanges. You may return the item (if eligible) and place a new order.
How are refunds issued?
Approved refunds are issued to the original payment method within 10 business days after the return is received and inspected.
Products
What makes Biomim products different?
Biomim formulations use a phospholipid-based delivery system inspired by liposomal science, designed to align with the body’s natural structure and support modern wellness routines.*
What format are your supplements?
All Biomim products come in convenient liquid packets, designed for simple daily use.
How do I take Biomim supplements?
Take one packet daily, preferably on an empty stomach or at least 15 minutes before meals. Mix with a small amount of still or cool liquid if desired. Do not mix with warm or carbonated beverages and do not use in blending devices.
Ingredients & Safety
Supplement Information
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Are your products tested for quality?
Yes. Our products are manufactured in an experienced European facility with established quality control processes, including batch-level testing for consistency and integrity.
Where are Biomim products made?
Biomim products are manufactured in Poland and distributed in the United States by BIOMIM, LLC.
Are your supplements FDA-approved?
Dietary supplements are not approved by the U.S. Food and Drug Administration (FDA), but they are regulated under applicable U.S. laws.
Are Biomim products safe?
Our products are intended for adult use only. Consult a healthcare professional before use if you are pregnant, nursing, taking medication, or have a medical condition.
Daily Routine & Pairing
How do I choose the right supplement?
Each Biomim formula is designed with a specific focus, such as immune support, antioxidant activity, or cellular energy support.* Choose based on your individual wellness priorities and daily routine.
Can I take multiple Biomim products together?
Yes, Biomim products are designed to complement a modern wellness routine and may be used together. If you are unsure, consult a healthcare professional.
When should I take Biomim supplements?
Take one packet daily, preferably in the morning or early afternoon, ideally on an empty stomach or at least 15 minutes before meals.
Contact
How can I contact Biomim?
You can reach us at contact@mybiomim.com. Our team will respond within 1 business day.